Hotel Indigo Mount Pleasant, an IHG Hotel

Nice hotel. The rooms were spacious and vary clean. The beds are very comfortable with lamps by the bed and plugs for your or tablet. The hotel had a very beach chic look. The pool was gorgeous, surrounded by beautiful palm trees. They do have a restaurant and a window on the pool deck where you could order food or drinks, yes and even alcoholic beverages. The staff was friendly, free parking and handicap parking right in the front of the hotel. The price is great. I recommend this hotel.

1st- When we went to check into the room it was under the wrong name. When they went to correct it, it was still under the wrong name. Whatever, just a mistake and didn't make a big deal of it. 2nd- When we got back to our room the night we checked in we noticed it smelled like smoke. It wasn't that bad and we were only staying one night so I saw no reason to complain. Figured it was someone else in another room. 3rd- When I checked my bank statement a couple days later I noticed there was an extra $250 charge on my account. When I called the hotel, they said it was a smoking charge. My wife and I do NOT smoke. After I told them that, the woman on the phone said it must have been a mistake and it looked like it had already been refunded and to wait for it to process. 4th- Even after bring told twice (I had to call back a few times) that it was a mistake and I would be refunded, I checked my online statement two weeks later and the charge was still there. 5th- I called again and was told they would have to talk to house keeping management to find out why they charged me in the first place even though they already said they would refund me. 6th- I get a call back from the Hotel claiming that the charge will stand even though they had already told me it was a mistake. They said their cleaning staff said the room smelled like smoke and they found ash in the bathroom. The manager claimed they had proof. When I asked him what proof, he had no answer. When I told him I'll drive an hour and half to the hotel if he can show me proof, he had no answer. Again, we do NOT smoke. After reading other reviews of others sharing how they have found pill bottles just laying on the floor and dirty rooms after check-in, I guess that I see now why they won't own up to their false claims. I was very nice and patient during this whole misunderstanding and still got screwed! I do NOT recommend staying at this hotel. I am usually not one to write a review but when basically being called a liar, I just can't let that stand.